YOUR TRUSTED AND RELIABLE PARTNER
AGR EMBODIES TRUST AND RELIABILITY AT EVERY STEP
With over 20 years of operational experience in the contact center BPO space, AGR has solidified its position as a dedicated partner, consistently delivering exceptional service and unmatched expertise. Clients trust us due to our unwavering commitment to excellence and proven track record. Our mission is to build enduring partnerships by understanding unique needs, and surpassing expectations through the creation and development of your dedicated team and leveraging our solutions that match or exceed your specifications and expectations.
Our reliability is not just a promise; it's a cornerstone of our ethos, fostering enduring relationships built on integrity and exceptional performance.
PARTNERSHIP IN GROWTH
As a mid-size BPO, your brand will be managed closely by all levels of leadership within the organization, particularly those on your dedicated team, who will strive to become what your customers perceive as direct members of your organization. Our dedicated teams are agile and responsive, creating and maintaining close relationships with our client partners.
Our focus isn't merely on service; it's about crafting customer experiences that authentically reflect and elevate your brand. With tailored strategies and an unwavering commitment to your vision, we curate solutions that align seamlessly with your brand identity, fostering a partnership rooted in mutual growth and success.
Consider AGR Group an extension of your in-house team: your trusted and reliable partner. Providing expert service with a human touch is what makes AGR Group the ideal solution for your brand.
CAMPUSES
We take pride in our commitment to providing exceptional service and support to our clients. With this commitment in mind, we have strategically established our contact centers across two dynamic locations, each offering unique advantages to both our team members and clients.
NORTH AMERICA
Las Vegas, Nevada
Situated in the bustling metropolis of Las Vegas, Nevada, our first campus embodies energy and dynamism. With its strategic location, this campus enables us to extend our reach and cater to a broader audience.
LATIN AMERICA
Barranquilla - Colombia
Nestled in the heart of Baranquilla, Colombia, our second campus serves as a vibrant hub for innovation and collaboration. Boasting state-of-the-art facilities and a diverse talent pool, this location enables us to tap into a rich reservoir of expertise and creativity.
BENEFITS to our CLIENTS
Enhanced Resilience
By diversifying our operations across multiple locations including our virtual environment, we mitigate the risk of disruptions and ensure business continuity and redundancy.
Access to Talent
With campuses in two thriving hubs, we attract top-tier talent from diverse backgrounds, fostering a culture of innovation and excellence.
Time Zone Coverage
Our dual campuses and virtual environment support, allow us to provide round-the-clock services to clients across different time zones, ensuring prompt assistance and seamless service delivery.
Scalability
With the flexibility afforded by dual campuses, we can easily scale our operations to accommodate fluctuations in demand and adapt to evolving business requirements.
