What We Do

AGR Group Provides Superior Telesales Performance to the Energy Industry

Residential Outreach

Our artful techniques and results-driven, motivational culture means our team members are given the knowledge and support to succeed. We maintain the highest ethics and professionalism, and always put customer and client ahead of any personal goals. Secondly, retail energy is all we do. Our institutional knowledge of deregulation and the supplier function is ingrained in our call centers. Many of our reps outlast individual campaigns, of course, so as they are retrained to work on behalf of the next client, they have the benefit of experience.

Our call center representatives are much more than script readers. They are sales professionals who have trained specifically on your product, and feel allegiance to your company, brand and logo. In fact, nothing makes us happier than when clients send banners, logo gear, and the like to boost the productivity of their dedicated reps. Our team is an extension of yours.

Our call monitoring process is the tightest in the industry, with a monitor-to-agent ratio of at least 1:8, with additional random and periodic monitoring throughout the day. We listen not only for agent missteps, but also for customer reaction and points of confusion. As your outbound telemarketing campaign develops, that kind of feedback from the monitors can be invaluable. As for out-of-bounds sales rep behavior, we are quick to correct and retrain, or terminate employment when necessary. Again, we understand the stakes.

Commercial Telesales

The commercial sales process is rarely a one-call close, as the decision maker is reached, partners are consulted or presentations are given to advisory boards. But our dedicated commercial sales reps “own” a prospect from first contact to resolution, which fosters a trust-building relationship that often aids in the sales process.

Business owners use electricity and natural gas differently from the residential homeowner, and our specially trained energy sales reps make connections that resonate with prospects. Your small business campaign can stand on its own, or run seamlessly alongside your residential outbound telemarketing campaign.

From mom-and-pop shops to large commercial operations and light manufacturing, AGR Group’s expert telesales professionals can grow your commercial customer base.

Solar Over the Phone

Customers are always looking for the next big thing, and we’ve learned how to deliver.

AGR Group has sold through hot trends and market swings since we started in retail energy in 2002. Our clients’ products offer a variety of benefits: sometimes it’s a fixed rate and peace of mind in a volatile pricing period, and sometimes it’s a genuine savings over the incumbent utility. In recent years, we’ve offered green energy products that carry an environmental benefit, as well.

Rooftop solar is an “all of the above” proposition, and selling it over the phone has become a viable option. It’s a longer sales cycle, for sure, but the benefits to the consumer are just too good to pass up. Our expert sales teams walk through contract and pricing options, as well as rooftop suitability, before passing to our clients for actual installation and system maintenance.

As the energy industry innovates new product offerings, AGR Group will be there to share it with consumers. Contact us today to learn more.

HOME WARRANTIES

The elements that have made AGR Group so successful in retail energy are universal in the sales process. Simply put, we reach and engage customers in offering quality products and services on behalf of our clients. Our sales culture is second to none, and our representatives keep a competitive edge that drives exceptional results.

Home warranty service has been a part of our offering since 2010. It’s a natural extension of the service on which we’ve built our reputation. The protection-based attributes of home warranty plans mirror many of the energy products for which we routinely train, so our team is comfortable from the start of a campaign.

AGR Group, Inc. is the premier customer acquisition team in the energy space. We understand the customer’s concerns around stable prices, price protection and peace of mind. The Home Warranty fits easily alongside our current product line, and we are ready to start delivering your sales targets.

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