AGR Group Provides Superior Telesales Performance to the Energy Industry
Our artful techniques and results-driven, motivational culture means our team members are given the knowledge and support to succeed. We maintain the highest ethics and professionalism, and always put customer and client ahead of any personal goals. Secondly, retail energy is all we do. Our institutional knowledge of deregulation and the supplier function is ingrained in our call centers. Many of our reps outlast individual campaigns, of course, so as they are retrained to work on behalf of the next client, they have the benefit of experience.
Our call center representatives are much more than script readers. They are sales professionals who have trained specifically on your product, and feel allegiance to your company, brand and logo. In fact, nothing makes us happier than when clients send banners, logo gear, and the like to boost the productivity of their dedicated reps. Our team is an extension of yours.
Our call monitoring process is the tightest in the industry, with a monitor-to-agent ratio of at least 1:8, with additional random and periodic monitoring throughout the day. We listen not only for agent missteps, but also for customer reaction and points of confusion. As your outbound telemarketing campaign develops, that kind of feedback from the monitors can be invaluable. As for out-of-bounds sales rep behavior, we are quick to correct and retrain, or terminate employment when necessary. Again, we understand the stakes.
The commercial sales process is rarely a one-call close, as the decision maker is reached, partners are consulted or presentations are given to advisory boards. But our dedicated commercial sales reps “own” a prospect from first contact to resolution, which fosters a trust-building relationship that often aids in the sales process.
Business owners use electricity and natural gas differently from the residential homeowner, and our specially trained energy sales reps make connections that resonate with prospects. Your small business campaign can stand on its own, or run seamlessly alongside your residential outbound telemarketing campaign.
From mom-and-pop shops to large commercial operations and light manufacturing, AGR Group’s expert telesales professionals can grow your commercial customer base.