Combined Call Centers Create Energy Explosion

AGR Group has completed the expansion of its Las Vegas call center, which nearly doubles the outbound capacity now under one roof.

Production in the new combined call center is off the charts!
Production in the new combined call center is off the charts!
The move corresponds with a downsizing of the company’s Santa Ana, Calif., operation, allowing for greater efficiencies and consolidation of technical resources. AGR Group’s largest call center is located in Clearwater, Fla.

“Operating two centers rather than three allows us to focus our management efforts and be more responsive to our clients,” AGR Group Chief Operations Officer Adolfo Quintero said. “We’re preparing to launch into new areas of our business, and this was a very tactical move.”

But it was not a decision made lightly. AGR Group began in a small office in Orange County, Calif., in 2002, and has maintained corporate headquarters there ever since. While a smaller, tactical sales team and support staff will remain in Santa Ana, dozens of key personnel have relocated to Nevada.

The shift was also precipitated by the stringent business climate in California. Increased regulation, coupled with the inherent personnel turnover of the telesales industry, made it increasingly difficult to operate the business sustainably.

“We have great memories of our beginnings in this business, but we’ve always been an organization that looks forward,” AGR Group President Matt Judkin said. “We believe this reorganization is the right move for the long-term benefit of our employees and our clients.”

Adding the key personnel from California into the existing team in Las Vegas was a classic example of the whole being greater than the sum of its parts. Production statistics went through the roof, and there’s a renewed enthusiasm on the sales floor.

“I have been in Nevada for three months now,” said Aracely Calderon, Director of Sales. “The merge from the California office has ignited something so powerful that right now we can’t be stopped. The stats show that.”

AGR Group provides the finest sales and customer support services in the retail energy industry. If you are a competitive energy supplier looking to grow your customer base through energy telemarketing, door-to-door energy sales or lead generation, contact us for a consultation.