|Executive Team:||AGR Nevada:
President/CEO and Co-Founder
Matt’s unfailing energy is the fuel for AGR Group, as his enthusiasm, personal approach, and business acumen continues to drive the company to unprecedented heights. He continues to walk the sales floor on a daily basis, offering counsel and encouragement to his team, which appreciates his hands-on style.
Matt has a long resume of sales and management success. Prior to founding AGR in 2002, he was SVP of Sales and Marketing for Mueller Worldwide, a full service sales and marketing organization serving Fortune 500 clients. He has also excelled as a fundraiser for international non-profits of his choosing, and socio-economic issues remain close to his heart.
Matt offers a unique blend of industry knowledge, dynamic energy, and professional salesmanship which has won the respect and admiration of both clients and employees.
Chief Operations Officer and Co-Founder
As AGR Group continues to build speed and momentum, Adolfo keeps both hands on the wheel. A proper foundation must be in place to support rapid growth in any industry, especially one as people-intensive as the direct marketing business, and Adolfo’s team ensures solid footing. His group oversees all technical and infrastructure needs of AGR’s multiple facilities, including dialers and work stations, data redundancy and building maintenance. Adolfo also handles all employee recruitment, training and motivation, which is the true success story of AGR.
Prior to founding AGR, Adolfo had a long and successful working relationship as Operations Manager with both Mueller Worldwide and with LDS, a telecommunications company.
Vice President Call Center Operations
Steve has over 16 years of call center experience, and while he’s been hands-on with AGR’s East Coast operation since 2003, his influence extends across all call center operations. As a seasoned veteran, he’s able to monitor and guide all aspects of his operation, from technical aspects to team training and sales techniques. He’s a great relationship builder, as well, and his cool efficiency keeps AGR Group’s clients at ease.
Steve also keeps employee production running at peak efficiency. His frequent sales-floor challenges contributes to a positive work environment and drives the sales reps’ competitive spirit.
VP Client Services
Kelly holds the new post of VP Client Services, in charge of both the Business Development and Account Management functions. She joined AGR Group in early 2012 in a business development role after a long and active career in the auto collision repair industry. She currently serves as Technical Chair of the California Auto Body Association, is a past president of that organization, and has been recognized for her legislative affairs work in support of its cause.
SVP Business Development
Beth has been responsible for the development and growth of AGR’s robust portfolio of clients, including the top companies in the retail energy sector. Beth has been with the founders since the beginning of AGR, and her relationship-building and client-relations skills have been an integral part of the company’s success.
Prior to joining AGR, Beth represented some 30 manufacturers as president of her own manufacturers’ rep group in Southern California, and included Disney, Six Flags, Guest Services, and Wal-Mart among her many accounts.
Director, Business Development
Vicky joins AGR Group with over 10 years as a very successful business consultant and manager of productive sales teams. She was a natural pick for a Business Development role because of here diverse background and proven track record. In her spare time, Vicky is very active in the community and is a participant in humanitarian causes.
Director of Corporate Affairs
As Director of Corporate Affairs for AGR Group, Laura is the primary liaison for all external relationships including regulatory compliance, political interface and media/public relations inquiries.
She comes to this critical post with an extensive background in employment contract issues, and works closely with the AGR Group Human Resources team in establishing and enforcing workplace policies.
Laura is well versed in the requirements of the telesales business, having previously held the Director of Corporate Affairs position at LDS, Inc., a telecommunications company.
Laureen joins AGR Group as General Counsel after a distinguished career as a prosecutor with the Los Angeles District Attorney’s Office and Los Angeles City Attorney’s Office.
Laureen’s legal resume also includes experience handling employment law litigation, civil rights cases in Federal and State Court, and general civil and business law.
Prior to attending law school, Laureen gained sales and marketing experience in the entertainment industry working for Sony Pictures Entertainment and Paramount Pictures. Her various roles included Contract Analyst, Casting Coordinator and Home Video Sales Representative.
Timothy Bowles is AGR Group’s general counsel, an “AV”-rated attorney experienced in employment law for employers and management, international human rights law, business law, civil and constitutional litigation.
With offices in Pasadena, Calif., Tim regularly publishes a highly-rated blog on a wide range of legal topics (www.tbowleslaw.com/blog). He is the author of the Bowles Law Report, a quarterly publication servicing over 20,000 recipients, and a frequent speaker for employers and professional groups. Tim has an extensive and successful history as a litigator.
Dean spent eight years in marketing and sales for retail energy suppliers before branching out into creative services. He combines his energy-industry expertise with a background in journalism and media productions to provide written content, photography and video services to the AGR family of companies.
Jason Zitner comes to AGR Group with more than 15 years as a corporate sales and customer service director, with experience in planning, coordinating, implementing, and evaluating the effectiveness of systems, infrastructure, and staffing required to accomplish company projects and objectives.
Jason credits his interpersonal skills in making open communication and personal accountability the trademarks of his leadership style.
Director of Operations
In her eight years at AGR Florida, Shea has served as inbound receptionist, energy telesales representative, and quality assurance monitor. That depth of experience in the ‘AGR way’ is invaluable for the post of Director of Operations, as she oversees order processing and the quality assurance functions, ensuring smooth flows of data between the sales floor and client.
She’s a Michigan native, and worked as a Certified Nursing Assistant before joining AGR Group.
Mike is a longtime corporate executive, having spent more than 20 years managing and consulting franchises across the world. He’s excels an organizational troubleshooter, and has traveled the globe carrying out corporate inspections and handling licensing and operational situations.
Mike also has significant telesales experience, having spent five years working in a call center as a top sales representative and manager, generating over $5 million in sales for the company.
Director of Sales
Joe enters his eighth year at AGR Group having held nearly post beneath his current one. He began on the phones at AGR Florida in 2005 and quickly graduated to row manager, night shift manager and then Director of Sales. He moved west to boost the sales efforts at AGR Las Vegas, and is a key contributor to the success of the team’s newest call center.
Director of Administration and Sales
Jose started on the phones for AGR in 2002, and has continued to rise through the ranks with increased levels of production and productivity. Nicknamed “the Sarge” for his strict adherence to quality control standards, Jose brings a long history of sales and motivational success to his current post.
Director of Personnel and Sales
Aracely oversees the entire sales team, including Directors, Managers, and Sales. She has been with AGR since 2006 when she started as a verification agent, and quickly showed her ability to produce and manage. She’s nicknamed “Enforcer,” due to her continued goal of not only meeting but exceeding sales targets.
Quality Control Manager
Leilani joined AGR Group in December 2009 and spent two years directing the monitoring function in Santa Ana. As Quality Control Manager, she also holds responsibility for training, corrections and some HR functions.
Director of Account Management
Javier joined AGR Group in 2005 and quickly demonstrated his competence and knowledge of the energy Industry, including all aspects of telesales, direct mail and door-to-door marketing.
In his current role, he manages the day-to-day interaction between AGR Group and our clients, including scripting, marketing material, and order processing functions. He works closely with clients to address and rapidly resolve any issues, always with a high level of care and concern for what the client needs and wants.
Senior Account Manager
Krista is the liaison between the company and our clients for all program details, including reporting, scripting, and order processing.
Krista joined AGR Group from college in 2005. After an impressive production record as a commercial sales agent, she worked as Director of Corrections in our Quality Control Division. She became an account manager in 2006.
Krista’s complete understanding of AGR’s internal processes makes her a valuable contact point for our clients.
Lucas joined AGR Group in October, 2010 as an energy telesales representative and enjoyed immediate success. He was quickly promoted to the Quality Assurance team, where he monitored his colleagues to ensure compliance and mentored them in their customer engagement skills.
Lucas takes that front-line experience into his new role of Account Manager, where he will provide the key point of contact between the client and the sales floor, providing essential feedback in both directions to meet campaign goals while maximizing operational efficiency.
Lucas works out of the Santa Ana, Calif. headquarters.
Jamie has called AGR California home since 2006, holding a wide variety of sales and quality assurance roles. As Director of Quality Control, he managed 17 people across five divisions. He also served as Account Management Liaison, where he manned the client service line at AGR California.
His sales and quality experience provide valuable insights for clients into the operational capabilities of AGR Group.